Cancellations and Fees
Your appointment times are set aside exclusively for you. We value your business and ask that you respect our scheduling policies. We understand life gets in the way sometimes so if you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance.
We believe that the time of our clients and our staff is valuable and have implemented this policy for this reason. Late cancellations or no shows prevent our staff from scheduling others in those time slots that we have set aside specifically for you. For that reason, the 50% deposit paid at the time of booking is non-refundable for cancellations made in less than 24 hours of scheduled time of service.
All treatment sessions have a specific time schedule therefore we regret that clients who arrive late may not be able to receive their full appointment time. In some instances, when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. Otherwise the 50% deposit paid at the time of booking is non refundable.
Prior to the massage session your treatment plan and bodywork preferences will be discussed with you and if it is your first visit with us you will be required to fill out an intake form including a treatment consent stating that you have read the information, understand it and agree to receive a professional massage.
In order to help ensure that you can book your appointment at your desired time, please book in advance as much as possible.